Policies

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists' day that could have been filled by another patient. As such, we require minimum 12 hours notice for any cancellations or changes to your appointment. 

Patients who provide less than 12 hours notice will be charged a cancellation fee of 50% of the service fee (unless the spot can be filled, upon which the fee is waived), while those who don't show up for their appointment will be charged the full service fee. Please do not reply to an SMS reminder as the number is not monitored and will not constitute a cancellation.

The Registered Massage Therapist (RMT)  and the Clinic always maintains the privacy and confidentiality of

clients and their personal health information.

The client’s personal health information, privacy and confidentiality are securely protected.

The RMT and Clinic must:

Comply with the Personal Health Information Protection Act, 2004 (PHIPA).

Understand that the rules governing consent to decisions involving personal health information are found in PHIPA and are different from those governing consent to treatment found in the Health Care Consent Act, 1996 (HCCA) (please see Standard of Practice: Consent).

Understand that under PHIPA, in order for consent to collect, access, use or disclose personal information to be valid, RMTs must ensure that it:

• is reasonable to believe that the client knows the purpose of the collection, use or disclosure, and that they may give or withhold consent;
• the consent relates to the personal health information; and
• the consent is not obtained through deception or coercion.

Understand that under PHIPA, the RMT must obtain consent to collect, access, use or
disclose personal health information, and the RMT must:

• obtain the client’s express consent before disclosing personal health information to
  a person outside the client’s circle of care; and
• understand that if they have received personal health information from the client or
  another healthcare professional for a healthcare purpose, they can rely on the client’s implied consent to disclose the personal health information within the client’s circle of care, unless they have reason to believe that the client has expressly withheld or withdrawn consent to do so.

Obtain consent from clients who are capable. If the client is incapable, then RMTs must obtain consent from the client’s substitute decision-maker for the collection, use or disclosure of personal health information.

Only collect, use or disclose personal health information that is necessary to meet the individual’s health needs or to eliminate or reduce a significant risk of bodily harm.

Only provide access to personal health information to authorized persons, except as required or allowed by law. 

Allow clients to access their own personal health information.

Ensure that client privacy is maintained throughout Massage Therapy treatment (for example, adequate draping and avoiding treatment-related conversations in non-private places).

Use any electronic communication, social media and other forms of digital
technology ethically and professionally, in a way that protects client privacy and confidentiality.

Store, share, transfer and dispose of client data on personal devices in a way that maintains the privacy and confidentiality of clients.

Comply with requirements for mandatory reporting of privacy breaches.

Sexual misconduct is forbidden. Clients understand that any illicit or sexually suggestive remarks comments, advances or gestures will result in the immediate termination of the session. 

Massage will be terminated immediately; should a client make any sexual advances or requests. Even questionable sexual discussion, can be cause for termination as per the Therapist’s discretion.

Massage therapy is therapeutic in nature and is NO WAY SEXUAL. Under NO CIRCUMSTANCES do we condone or perform any kind of massage even remotely associated with sexual massage.

This is a ZERO TOLERANCE POLICY.

Please RESPECT the professional boundaries that exist between Therapist and Client. Professional treatment is an absolute must. Inappropriate or Immoral behavior will not be tolerated. 

A session will not be conducted if the client is intoxicated, using drugs or threatening the safety of the RMT, the safety of others in any of our Clinics, or becomes a danger to themselves. 

Intimidating verbal harassment will not be tolerated as the RMT cannot maintain proper Therapeutic Boundaries or provide effective unbiased treatment under threat of retaliation or coercion.

If any of these behaviors take place within Clinic setting, the RMT has the right to stop treatment and ask the Client to leave the premise.  Refusal can result in reporting to Ottawa Police for trespassing.

The Client (s) will be held accountable for full payment of their session booked, in order to compensate for the time which was held exclusively on their behalf, as per the treating Therapist discretion. 

There is also ZERO TOLERANCE for verbal abuse of any Align staff, be it reception or therapists. We understand that stress levels are high, and we do our best to accommodate our clients. Failure to treat our team members with respect will result in termination of the client relationship.