New Procedures for COVID-19

• As the provincial mask mandate has now been lifted, we are choosing a client-centred approach to move forward. We welcome clients who wish to wear a mask to do so, and clients who prefer not to, to do so. Your therapist will respect your preferences and mask accordingly. 
• We have reduced the number of chairs in the waiting room to promote distancing and staggered appointment start times to prevent cross-traffic
• We encourage clients to arrive no more than 5 minutes before their treatment time and to complete any required intake forms or insurance forms online beforehand. Please arrive alone if possible.
• We will have contactless payment (a higher tap limit, and you can also add your credit card  to your account - required for direct billing anyway)
• We have multiple screening protocols to ensure everyone is symptom-free before entering the clinic
• Clients must sanitize their hands upon entry 
• As always, we will be disinfecting surfaces in treatment rooms as well as common areas
• We have always washed our hands very thoroughly and will continue to do so
• Our sheets are professionally sanitized by a linen service, headrest covers and towels are washed properly after every use and replaced for every client. We sanitize the headrest and table and all other touch surfaces.
• No charge will be applied for appointments canceled due to COVID symptoms, up to 3 hours before the scheduled appointment time and no treatment will be provided if you arrive with any of the listed symptoms: 
• Fever and/or chills 
• New onset of cough or worsening chronic cough 
• Shortness of breath 
• Decrease or loss of sense of taste or smell 
• If adult >18 years of age: unexplained fatigue/ lethargy malaise muscle aches (myalgias) 
• If child <18 years of age: nausea/vomiting, diarrhea  
• Has the person tested positive for COVID-19 in the past 10 days or have they been told they should be isolating?
• Has the person had close contact with a confirmed case of COVID-19 without wearing appropriate PPE?   

The Ministry of Health and the College of Massage Therapists govern the rules and requirements of massage therapists in Ontario. We are required to ask you to complete COVID screenings and health history forms. These are medical-legal documents that become a part of your healthcare file.

We wish to provide a safe environment for our staff and our clients, and will be happy to answer any questions you may have regarding our cleaning policies.