New Procedures for COVID-19

• For the safety and protection of our clients and our therapists, masks are required. It is impossible to maintain physical distancing during treatment, and so no exceptions are possible. Clients with health issues making them unable to wear a mask should not be seeking treatment at this time as the risk is greater than the benefit.
• All practitioners will be required to wear disposable surgical masks.  Clients are requested to bring a mask (reusable cloth masks are fine). 
• We have reduced the number of chairs in the waiting room to promote distancing and staggered appointment start times to prevent cross-traffic
• We encourage clients to arrive no more than 5 minutes before their treatment time and to complete any required intake forms or insurance forms online beforehand. Please arrive alone if possible.
• We will have contactless payment (a higher tap limit, and you can also add your credit card  to your account - required for direct billing anyway)
• We have multiple screening protocols to ensure everyone is symptom-free before entering the clinic
• Clients must sanitize their hands upon entry 
• As always, we will be disinfecting surfaces in treatment rooms as well as common areas
• We have always washed our hands very thoroughly and will continue to do so
• Our sheets are professionally sanitized by a linen service, headrest covers and towels are washed properly after every use and replaced for every client. We sanitize the headrest and table and all other touch surfaces.
• No charge will be applied for appointments canceled up to 3 hours before the scheduled appointment time and no treatment will be provided if you arrive with any of the listed symptoms. 

The Ministry of Health and the College of Massage Therapists govern the rules and requirements of massage therapists in Ontario. We are required to ask you to complete COVID screenings and health history forms. These are medical-legal documents that become a part of your healthcare file.

We wish to provide a safe environment for our staff and our clients, and will be happy to answer any questions you may have regarding our cleaning policies.